FAQ

TICKETING

The price of a REGULAR PASS (5 days or 1 day) includes the service charge, access to concerts on the festival site for the chosen days, a 50% discount code on your train journey with the SNCB and round-trip access to the shuttle bus between St-Ghislain Station and the Festival site.

❗The Regular Pass (5 days or 1 day) does not include :

* access to the CAMPSITE, you must also buy a camping ticket in addition to your pass.
See our camping offers in “pass campings”.

* access to PARKING, you must also purchase a PARKING ticket in addition to your pass.
The Parking offer will be available soon.

The Dour Experience offer (5 days or 1 day) includes :

  • service fees, a 50% discount code on your train journey with the SNCB
  • round-trip access to the shuttle bus between Saint Ghislain station and the Dour Festival
  • 2 Dour Experience ticket offices to collect your wristband (at the main ticket office and in the Dour Experience zone) with identical opening hours
  • access to concerts on your chosen days
  • access to the “Dour Experience” corridor to facilitate your entry to the concert site
  • access to a tented area and terrace overlooking the Last Arena
  • access to an upstairs champagne bar at De Balzaal
  • access to sanitary containers in the Espace Dour Experience
  • a sit-down bar service

 

❗The Dour Experience pass does not include :

* access to the CAMPSITE, you must also purchase a camping ticket in addition to your pass.
See our camping offers in “pass campings”.

* access to PARKING, you must also purchase a PARKING ticket in addition to your pass.
The Parking offer will be available at a later date.

The good news is that you can enjoy your experience at the campsite and parking lot of your choice by purchasing your campsite and parking lot ticket !

REGULAR CAMPING

You’ll find :

  • bars
  • food stands
  • two cooking islands
  • activities (Beauty Corner, Wake Up Camping, etc.)
  • GSM charger walls
  • shelters with benches and tables

The Regular Camping pass is sold at a single price, whatever the length of your stay.

Your Festival pass determines the duration of your access to Regular Camping.

If you have bought Regular Camping access and a Regular 1-day pass on Thursday, you will only have access to Regular Camping on Thursday from midday until Friday 11am.

Showers at this campsite are not free.

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GREEN CAMPING

Includes access to :

  • pool and jacuzzi area
  • hammock area
  • shelter with benches and tables
  • aperitifs featuring local produce
  • cooking island
  • yoga classes
  • massage area
  • handpan initiation
  • GSM charger walls
  • showers
  • toilet containers with flush toilets
  • Regular Camping

Not included : access to concert site

Access to Green Camping is sold at a single price, whatever the length of your stay.

Your festival pass determines the duration of your access to Green Camping.

If you have purchased Green Camping access and a Regular 1-day pass on Thursday, you will only have access to Green Camping on Thursday from midday until Friday 11:00am.

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DOUR LES BAINS

Includes access to :

  • beach volleyball courts
  • swimming pools and jacuzzis
  • showers
  • toilet containers with flush toilets
  • Cooking island
  • entertainment by our GO team
  • GSM charger walls
  • a shelter with benches and tables
  • hammock area
  • Regular Camping

Not included : access to the concert site.

Access to Dour Les Bains is sold at a single price, whatever the length of your stay.

Your Festival pass determines the duration of your access to Dour Les Bains.

If you have bought a Dour Les Bains pass and a Regular 1 day pass on Thursday, you will only have access to Dour Les Bains on Thursday from midday until Friday 11am.

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COMFORT CAMPING

Includes access to :

  • pool and jacuzzi area
  • hammock area
  • shelter with benches and tables
  • aperitifs featuring local products
  • cooking island
  • yoga classes
  • GSM charger walls
  • showers
  • toilet containers with flush toilets
  • breakfasts (pastries or a choice of omelette or pancake with tea or coffee, Thursday/Friday/Saturday and Sunday)
  • massage area
  • Regular Camping

Not included : access to concert site

Comfort Camping access is sold at a single price, whatever the length of your stay.

Your Festival pass determines the duration of your access to Comfort Camping.

If you have purchased Comfort Camping access and a Regular 1-day pass on Thursday, you will only have access to Comfort Camping on Thursday from midday until Friday at 11am.

To make the most of the concerts or activities at the campsites, you can order your Douros in advance.

When you arrive, all you have to do is hand in your vouchers at a cash desk on the site or at the campsites, and they’ll be loaded onto your chip. Quick and easy !

The Parking offer will be available soon.

You will receive your tickets from July 1, 2025. We’ve deliberately chosen delayed delivery to avoid loss and ticket fraud.

Would you like to personalize your ticket ? If you have purchased your ticket officially, a “personalize” option is available on your purchase confirmation e-mail. It allows you to assign a name to each ticket.

If you wish to change the name on the ticket, simply go back to your purchase confirmation and under the “manage” option, you can modify your order (An administration fee will be charged for modifications).

A preferential rate is available for residents of Dour, Honnelles, Quiévrain, Hensies and Boussu.

For practical information, please send an e-mail to vipdesdourois@dourfestival.eu.

Would you like an invoice for your tickets ?

We don’t make them manually, but you can generate them yourself from your purchase confirmation.

We advise you to buy your tickets on our website. Subject to availability, it may also be possible to buy tickets during the festival at the main box office at the entrance, at the “vente sur place” rate.

Ticket office opening hours for wristbands and/or tickets purchased on site :

  • Wednesday : 12 noon – midnight
  • Thursday : 12 noon – midnight
  • Friday : 12 noon – midnight
  • Saturday : 12 noon – midnight
  • Sunday : 12 noon – midnight

ACCOMMODATIONS

For safety reasons, camping and/or overnight stays are only possible on one of the festival campsites. It is forbidden to camp in the wild or to sleep in a vehicle (car, caravan, van, etc.).

All our campsites will be open from Wednesday 12am to Monday 12am.

If you have a 1-day ticket and a campsite ticket, you will have access to your chosen campsite, on the day indicated on your ticket, until 11am the following day.

The Town Hall does not authorize access to the campsite before or after this time.

A hut is a more comfortable 4-person tent on a wooden floor with :

  • four mattresses
  • a led lamp
  • a lock
  • a power socket
  • access to The Village, its facilities (showers and toilet containers with flush toilets) and entertainment (aperitifs “discovering local products”, shelters, cooking island, food stands and bars)
  • with the luxury version, you also get your own pillows, comforters and sheets

A tipi is a space with comfortable mattresses and a rechargeable lamp. Of course, you have access to The Village, with its facilities (showers and flushable toilet containers) and entertainment (aperitifs featuring local produce, shelters, cooking island, food stalls and bars).

The Tipi is available in Five, Six or Five Luxe or Six luxe versions (i.e. with sheets, comforters and pillows).

In a Tipi, you don’t have an electric socket or a padlock.

In Duo luxe, Quattro, Quattro luxe, XXL (for 14 people) and XXL Luxe versions, the hardest part will be choosing. Whatever size you choose, they’re all equipped with beds, power outlets, lighting and a lock.

The purchase of a Festihut gives you access to The Village, its facilities (showers and flushable toilet containers) and entertainment (local produce discovery aperitifs, shelters, cooking island, food stands and bars).

A Tip Up is 2 comfortable mattresses on a wooden floor with a carpet and an awning. No lock, just a more comfortable version of the traditional camping tent !

The purchase of a Tip Up gives you access to The Village, its facilities (showers and flushable toilet containers) and entertainment (local produce discovery aperitifs, shelters, cooking island, food stands and bars).

Our Camping Shop is back this year to meet your expectations ! You’ll find camping equipment (tents, mattresses, chairs, sleeping bags, etc.). The Camping Shop also offers a wide range of basic necessities. Come and discover the range on site !

Opening hours :

  • Wednesday : 9 a.m. – 10 p.m.
  • Thursday : 9 a.m. – 10 p.m.
  • Friday : 9 a.m. – 10 p.m.
  • Saturday : 9 a.m. – 10 p.m.
  • Sunday: 9 a.m. -10 p.m.

Showers cost 2 douros (3.5 euros) at Regular Camping.

Showers are free on special campsites (The Village, Green Camping, Dour Les Bains, Comfort Camping).

Showers are available from Wednesday 12 noon to Monday 12 noon, but will be closed to the public on the Regular Campsite between midnight and 6am.

On the Regular Campsite you’ll find two Cooking Islands.

Microwaves and kettles are available. No other equipment or containers are available on site.

Cooking islands are also available at Green Camping, Comfort Camping, Dour Les Bains and The Village.

See the list of prohibited items in our terms and conditions.

You can take your shopping with you to the campsite, but glass is not allowed !

The full list of prohibited items can be found in our terms and conditions.

GETTING TO DOUR

Bus travel to the festival is available from several major cities :

  • Belgium : Antwerp and Brussels (only for 1-day bus packages from Thursday to Sunday).
  • France : Amiens, Caen, Chalon-sur-Saône, Dijon, Lille, Lyon, Mâcon, Metz, Mulhouse, Nancy, Nantes, Paris, Rennes, Rouen and Strasbourg.
  • Switzerland : Basel, Bern, Geneva and Lausanne.
  • Luxembourg : Luxembourg-City.

These travels are organized in collaboration with OnTours.

There are also departures from the Netherlands (Amsterdam, Breda, Eindhoven, Rotterdam and Utrecht) and 5-day bus packages from Antwerp and Brussels, thanks to Maximal.

Make the right choice and come to the Dour Festival by train ! The SNCB will be providing extra capacity.

Get off at Saint-Ghislain station. From there, a free shuttle bus will take you to the festival site and campsite.

Event Train Ticket : Round trip at half price

You have a unique SNCB code for each festival ticket. This code will be provided when you download your festival ticket. Each code is unique and can only be used once ! Click here to buy your Event Train Ticket with your SNCB code. It’s valid for 1 return ticket in 2nd class at half price between any Belgian station and Saint-Ghislain station.

All info, conditions and purchase here.

Three airports are within easy reach of Dour :

You can plan your journey easily using the sncb trip planner. At Saint-Ghislain station, our free shuttles are waiting for you.

ON SITE

All styles are at Dour: those who stroll to the beat of the music, but also those who are ultra-organized.

The concert schedule will soon be available on this website and on the mobile app.

Several hundred toilets and urinals are at your disposal in the various toilet blocks. They are cleaned several times a day and use very little water.

Several running water points are available to refresh you free of charge.

The shower areas on both regular campsites are accessible for 2 Douros (or 3.5 euros via your cashless chip).

If your mobile phone battery runs out, our partner Batterra will be on hand to help. They offer ultra-fast-charging portable batteries for hire or sale. You’ll find both stands on the concert site and in Mainstreet (next to the Camping shop).

Charging stations are available at the campsites.

Our priority is always the health and safety of festival-goers, artists and their technical crews, and our own staff.

We cooperate with local and federal police, medical services and local and provincial authorities in preparing for the event.

The list of prohibited items can be consulted on our website in our terms and conditions.

Everyone from 0 to 97 is welcome ! However, all festival-goers aged 8 and over must be in possession of a ticket.

People born on or after January 1, 2017 will be admitted free of charge. However, we advise you not to bring your (very young) children with you. Nothing will be provided for them, and in our opinion, a music festival is not always suitable for a very young audience.

We also recommend that minors be accompanied by a parent, guardian and/or adult.

Have you hurt yourself ? The Red Cross is on hand at the end of Mainstreet.

If you can’t get there, the outreach teams are on hand.

Don’t hesitate to call on them !

For accessibility questions, click here.

Bring your sandwich to the concert site ? Why not !

And to make the most of our water points, water bottles (only plastic or stainless steel and completely empty) are permitted.

The full list of prohibited items can be found in our general conditions.

Would you like to run a stand at the festival ? Send your application by e-mail to hello@dourfestival.eu

The festival uses reusable cups for some of its beverages.

Reusable cups supplied by the festival are subject to a deposit. The deposit will be refunded in full to anyone returning the undamaged reusable cup to the bar during bar opening hours.

In the event of loss or damage to the reusable cup, the deposit will not be refunded.

Want to dress up in the colors of Dour or your favorite band ?

A merchandising stand will be available on the festival site. This is the only official point of sale.

First come, first served !

The Dour festival is cashless, and its currency is the Douro (one douro = 1.75 euros).

Before or during the festival, you can load douros onto your chip in a variety of ways: via Payconiq, online via the Internet, at the cashless points on the concert sites, etc.

If you haven’t used all your douros by the end of the festival, you’ll have 2 weeks to request a refund. A fee of 2 douros will apply.

Unfortunately we don’t have any cash dispensers on site. A cashless point is located in the village: Rue Grande, 51 – 7370 Dour.

All cashless points accept both cash and credit cards (Maestro/Mastercard/Visa).

Lost something at the festival ?

The National Lottery’s Lost & Found stand is located in the entrance area, open from Thursday 17.07 to Sunday 20.07 from 10.am to 8.pm. Monday 21.07 from 10.am to 2.pm. From Tuesday 22.07, lost and found items will be deposited at the Commune de Dour.

For follow-up purposes, contact is only possible by e-mail : objetstrouves@communedour.be

It’s not possible to work individually at the festival. For a long time now, the festival has been calling on the services of numerous associations in the region.

Their aim : to contribute to the success of the festival while providing a living for their association.

You can send your request via this form.

Before the festival, you can contact us by e-mail at hello@dourfestival.eu.