This website, and the sub-domains and services offered, are managed by Dour Music Festival SA.
Registered office address
19, rue de la corderie
7370 DOUR
Belgium
Company number: VAT BE 0439 671 801
email: hello@dourfestival.eu
Dour Music Festival is also responsible for its ticket sales website: dourfestival.eu/tickets
By accessing and using this website, you explicitly agree to the terms and conditions that follow.
As soon as the user enters the website, they confirm that they accept the General Terms and Conditions for the event as described below. If you do not accept our website and/or Terms and Conditions, we can only advise you to stop using it.
Our General Event Terms and Conditions always refer to our General Terms and Conditions of Sale.
We may decide to amend our General Terms and Conditions at any time without giving rise to any form of compensation. Any change will, of course, only apply in the future.
The content of this site, including trademarks, logos, designs, data, product or company names, texts, images etc. is protected by intellectual property rights belonging to Dour Music Festival SA or to the third-party owners of these rights.
This information is not adapted to personal or specific circumstances and cannot therefore be considered as personal, professional or legal advice to the user.
All users of our website, including our services, are aware that any such use is entirely at their own risk. All necessary precautions have been taken to make sure that our website and box office run smoothly, but we cannot totally guarantee this.
It may be possible to download certain content from our website or for certain pages to contain links to other websites or portals. Whenever you download anything from our website, or click on links to other pages, you do as at your own risk, and any consequential loss of data or damage to your computer system is entirely and exclusively the user’s responsibility.
After visiting our website or box office, each visitor leaves different information there depending on what they did during their visit. It is therefore possible for a natural person to be identified. This means that we collect and process this personal data.
The Privacy Policy applies to the website dourfestival.eu, as well as its associated domain names. This Privacy Policy and the related processing of personal data comply with the Law of 8 December 1992 on data protection with regard to the processing of personal data (Loi sur la Vie Privée).
You can visit the Website freely and consult information on it about the organisation, programmes and related services without having to provide any personal data. In general, visiting and consulting the Website does not automatically lead to the recording and processing of the user’s personal data if this is merely browsing data (such as an IP address, for example). Browsing data will be deleted after it has been processed anonymously but may be used to determine who is responsible in the event of offences committed against or via the Website.
Dour Music Festival records and processes personal data provided voluntarily by the user (e.g. subscribing to the newsletter, purchasing products or services etc.). This data generally includes surnames, first names, email addresses, telephone numbers and postal addresses, if these have been provided. Whenever the user provides personal data, that data will be processed by Dour Music Festival for administrative and contractual purposes, for all information relating to ticket sales, competitions, newsletters and the like, and to provide the best possible service.
By providing personal data via the Website, the Website user expressly authorises Dour Music Festival to process such data for the purposes indicated above.
Personal data provided via the Website will be stored and processed via an electronic system administered by Dour Music Festival in a closed and secure environment. This data is only available to a certain number of people designated and authorised to consult and process it.
By taking part in the festival, festival-goers grant the organisers the right to use their image on the festival site, at Saint-Ghislain station, on shuttle buses between the site and the station, on partner buses, in car parks, in accreditation areas and/or in the various festival campsites. The festival-goer hereby waives all rights of recourse against the organisers for images taken on the festival site, at Saint-Ghislain station, on the shuttle buses between the site and the station, on partner buses, in car parks, in accreditation areas and/or in the various festival campsites, as well as for distribution in the festival’s print and online communication media. Festival-goers may however report any photos used in publicity material that may be prejudicial to them by contacting the organiser via hello@dourfestival.eu.
No photos or videos taken by festival visitors on the festival grounds can be used for commercial or public purposes under any circumstances without the organiser’s prior written permission.
ITEMS PROHIBITED ON THE CONCERT SITE :
• Alcohol,
• Plastic bottles (water, milk etc.),
• Bottles/containers or any other objects made of glass
• Canisters,
• Metal cans (e.g. tin cans),
• Drinks cartons (e.g. tetra pak),
• Metal cans,
• Kegs,
• Water pouches (e.g. camelbak reservoirs),
• Coolers/cool boxes,
• Illegal substances, drugs,
• Sharp, blunt or dangerous weapons or objects (including fakes),
• Umbrellas with a pointed tip,
• Fireworks, sparklers, flares,
• Barbecues,
• All camping equipment (tents, chairs, folding furniture, camping stoves etc.),
• Large bags,
• Devices for recording and broadcasting images or sound (other than a smartphone),
• Selfie-sticks,
• Laser pointers,
• Markers,
• Spray paint cans,
• Distribution of promotional leaflets, flyers, handouts and posters (unless authorised),
• Animals (except guide dogs or assistance dogs),
• Use of drones,
• Scooters and electric scooters,
• Bikes and folding bikes,
As well as anything that could be considered dangerous for the organiser. The above list of prohibited items may be adapted or added to at any time by the organiser. Any sales not authorised by the organiser are strictly forbidden. Any seized items will be automatically destroyed on site.
ITEMS PROHIBITED IN THE FESTIVAL CAMPSITE :
• Bottles/containers or any other objects made of glass
• Beer kegs / pumps,
• Illegal substances, drugs,
• Sharp, blunt or dangerous weapons or objects (including fakes),
• Umbrellas with a pointed tip,
• Fireworks, sparklers, flares,
• Barbecues, burners, cooker, small stoves (e.g. camping gas stoves), gas bottles (domestic or other),
• Generators,
• Devices for recording and broadcasting images or sound (other than a smartphone),
• Selfie-sticks,
• Laser pointers,
• Markers, spray paint can,
• Distribution of promotional leaflets, flyers, handouts and posters (unless authorised),
• Animals (except guide dogs or assistance dogs),
• Use of drones,
• Scooters and electric scooters,
• Bikes and folding bikes,
As well as anything that could be considered dangerous for the organiser. This list may be adapted or added to at any time by the organiser. Any sales not authorised by the organiser are strictly forbidden. Any item seized or voluntarily abandoned will automatically be destroyed on site.
GENERAL
Environment
More than ever before, respect for the environment is everyone’s business!
Visitors are asked to help keep the site clean, in particular by using the recycling and rubbish bins available on the concert site and in the campsites and car parks.
Minimum age
There is no minimum age to enter the Dour Festival. Anyone born on or after 1 January 2016 will be admitted free of charge. Minors should be accompanied by a parent, guardian and/or other adult.
Risks associated with festivals
No alcoholic beverages may be sold or offered to under-16s.
Drug policy = zero tolerance.
Dour Festival has zero tolerance when it comes to drugs! Using and/or selling drugs is prohibited on the festival grounds. Any breach of the law may result in eviction from the festival site and police involvement.
Entry to the festival and its surrounding areas (including campsites and car parks) is reserved for anyone with a festival entry ticket or wristband, or anyone intending to buy a ticket on site. Anyone approaching the festival entrance must therefore be in possession of a valid ticket or wristband.
Box office opening times
The box office and the festival wristband distribution area are open from midday to midnight, Wednesday to Sunday inclusive.
CAMPSITE opening times (Regular Campsite, Comfort Campsite, The Village, Green Campsite and Dour Les Bains):
• Wednesday 17 July 2024 at 12 noon to Monday 22 July 2024 at 12 noon.
CONCERT SITE opening times : Please refer to the “line up” page on the website…
Important information: Entry to the concert site for those with a wristband will only be authorised up to 1 hour before the end of the last concert.
For security reasons, the organisers reserve the right to have checks carried out by a security company at the entrance to the festival site, the concert site and/or the festival campsite. Any festival-goer failing to comply with this formality will be refused entry to the festival site and campsite.
Festival-goers must follow instructions given by the security guards at all times. If a festival-goer notices any suspicious behaviour by another festival-goer or a third party, they should inform the security staff. The organisers reserve the right to refuse entry to the festival site and campsite to any festival-goer whose behaviour might jeopardise their own or anyone else’s safety.
Dour Festival is a registered trademark. The production of any objects, books, souvenirs, unofficial merchandising etc. without the organiser’s prior written permission is strictly forbidden and punishable by law.
Similarly, on the festival site and in the campsites, the sale of any food, drinks, souvenirs, t-shirts or other items is strictly forbidden without written permission or a cooperation agreement.
By purchasing a festival ticket, you expressly confirm that, as a visitor, you accept the General Terms and Conditions for the Event. Any breach of these rules will be punished. Dour Music Festival reserves the right to refuse entry to the site to anyone if there are sufficient grounds for doing so. You alone are responsible for any breach of the rules. You are also obliged to indemnify Dour Music Festival against any possible consequences of your breach, including claims by third parties. We also reserve the right to take any necessary legal action ourselves.
The artists and organisers, their agents and employees cannot under any circumstances be held responsible for loss, damage or theft, nor for any other event. Official sales of festival merchandise will only take place at the festival site or on the festival website.
The ORGANISER and/or TICKET SELLER may under no circumstances be held liable for any damage, loss, theft or any material or personal damage suffered by the BUYER/FESTIVAL-GOER as a result of the FESTIVAL, whether on the festival site or in the campsite or car park or on their way there/back.
The fact that the organisers do not implement one or other of the clauses in these terms and conditions cannot be interpreted as a waiver on their part to make use of it. Similarly, the invalidity of any clause in these terms and conditions will not affect the validity of the other clauses.
In the event of a dispute, only the courts of the judicial district of Mons in which SA DOUR MUSIC FESTIVAL has its registered office will have jurisdiction. Belgian law is the only applicable law. Submit a complaint online on the “European Online Dispute Resolution platform” : ec.europa.eu/consumers/odr
All festival participants (hereinafter referred to as “festival-goers”) specifically acknowledge that they have read and accepted both these general terms and conditions of sale and the general terms and conditions for the event before finalising the purchase of their ticket.
We offer the following range of products :
Dour Festival offers Gift Cards that can ONLY be purchased and used through the official Dour Festival online box office (dourfestival.eu/tickets).
Gift Cards will be provided in electronic format only, via a Gift Card Code.
When purchasing a Gift Card, the Purchaser can choose between four (4) amounts: €25, €50, €75 and €100. Gift Cards are sent by email to the Purchaser via the email address provided. The Purchaser can then decide how and when to send the Gift Card to the User.
The gift card can only be used until June 15 inclusive. Beyond this deadline, the amount will be lost.
Gift Cards cannot be combined or reimbursed.
2.1 REGULAR DOUR FESTIVAL PASS:
This ticket gives you access to the festival grounds for the duration corresponding to your choice of ticket (REGULAR 5-DAY PASS or REGULAR 1-DAY PASS). This ticket also gives you access to the following services:
. Entry to the Regular car park
You must exchange this ticket for a festival wristband at the entrance to the event. You must wear this wristband to enter the festival.
2.2 DOUR FESTIVAL Dour Experience PASS:
This ticket gives you access to the festival grounds for the duration corresponding to your choice of ticket (Dour Experience 5-DAY PASS or Dour Experience 1-DAY PASS). This ticket also gives you access to the following services:
You must exchange this ticket for a festival wristband at the entrance to the event. You must wear this wristband to enter the festival.
3.1 Cashless vouchers:
You can buy cashless vouchers online, which can be topped up in the entrance area on arrival or in the Dour Experience or lefestivaldesdourois accreditation area.
3.2 Easy Car Park ticket:
You can buy your Easy Car Park ticket online (one ticket per car). These tickets will be checked electronically and must be exchanged on site ONLY, at the entrance to the Easy Car Park. The Easy Car Park is closer to the site, with easier access to the festival, avoiding the footbridge.
3.3 Ticket for The Village accommodation:
When you buy accommodation at The Village Campsite, you will receive “Roommates” tickets for the number of people expected to stay in the accommodation (minus the buyer). Buying the accommodation gives you access to The Village campsite area. The price of the accommodation is the same regardless of the length of your stay. You can only access your accommodation by purchasing a pass (Regular 5-day, Regular 1-day or Dour Experience 5-day or Dour Experience 1-Day or Lefestivaldesdourois). If you have chosen some accommodation and you have a 1-day ticket for Thursday, you will only be able to access this accommodation from 12pm (midday) on Thursday until 11am on Friday. If you have a 5-day ticket in addition to your accommodation, you will be able to access it from 12pm on Wednesday until 12pm on Monday.
3.4 Regular Camping Ticket:
The Regular Camping price is a single price. The ticket can only be used in conjunction with a pass (Regular 5-day, Regular 1-day or Dour Experience 5-day or Dour Experience 1-Day or lefestivaldesdourois) that gives you access to the Regular Camping area for 5 days or 1 day.
For example, if you have bought a Regular Wednesday pass in addition to the Regular Camping pass, you will only be able to access the Regular Camping area from 12pm on Wednesday until 11am on Thursday.
If you have chosen a 5-day pass and a Regular Camping ticket, you will have access to this campsite from 12pm on Wednesday until midday on Monday.
It is not possible to arrive on a day other than the one indicated on the ticket and only go to the campsite.
3.5 Dour Les Bains Ticket:
The Dour Les Bains price is a single price. The ticket can only be used in conjunction with a pass (Regular 5-day, Regular 1-day or Dour Experience 5-day or Dour Experience 1-Day or Lefestivaldesdourois 5-day) that gives you access to the Dour Les Bains area for 5 days or 1 day.
For example, if you have bought a Regular Thursday pass in addition to a Dour Les Bains ticket, you will only be able to access the Dour Les Bains area from 12pm on Thursday until 11am on Friday.
If you have chosen a 5-day pass and a Dour Les Bains ticket, you will have access to this campsite from 12pm on Wednesday until midday on Monday.
It is not possible to arrive on a day other than the one indicated on the ticket and only go to the campsite.
3.6 Green Camping Ticket:
The Green Camping price is a single price. The ticket can only be used in conjunction with a pass (Regular 5-day, Regular 1-day or Dour Experience 5-day or Dour Experience 1-Day or Festivaldesdourois 5-day) that gives you access to the Green Camping area for 5 days or 1 day.
For example, if you have bought a Regular Friday pass in addition to the Green Camping pass, you will only be able to access the Green Camping area from 12pm on Friday until midday on Saturday.
If you have chosen a 5-day pass and a Green Camping ticket, you will have access to this campsite from 12pm on Wednesday until 12pm on Monday.
It is not possible to arrive on a day other than the one indicated on the ticket and only go to the campsite.
NB: As long as you have a valid wristband (5 days, 1 day), you can leave the Festival site and return.
On the festival site, all purchases are cashless. If you still have credit left after the festival, you can request a refund from your online account (to do this, you need to use your cashless account or create one if you haven’t already done so).
Refunds will only be given online, no refunds will be given on site at the festival.
A fee will be deducted when the cashless balance is refunded.
For more information, please refer to the FAQ.
The only way to buy a valid ticket is via the official sales site dourfestival.eu/tickets and FNAC.
Only our official partners have the right to organise competitions where tickets are the prizes.
Our prices are those indicated on the box office page of our website (http://www.dourfestival.eu). These prices are always shown in Euros, including VAT, taxes and service charges. Passes are sold in advance in price phases.
During the event, prices will change to the “on-site sale” rates, which differ from the pre-sale prices, both at the on-site and online box office.
All tickets ordered will be sent electronically to the email address provided at the time of booking. This means that you will receive a PDF file by email.
For the 2024 festival, tickets will be sent from 1 July to the email address you provided when you purchased your ticket.
As the buyer, you are obliged to check the content of the email carefully and to make sure that your order has been received correctly. If you need to raise a complaint, as the buyer, you have seven (7) days to inform us of this. To do so, you must always notify Paylogic’s Customer Service Department in writing, giving the grounds for your complaint. If your complaint is ruled to be valid, we will of course correct our errors. If you do not submit your complaint, detailing your grounds for complaining, your right to complain will lapse.
The consumer’s Right of Withdrawal does not apply, as the service sold is a leisure activity.
General information
These terms and conditions apply to festival passes, camping tickets and other products sold via an instalment plan.
By choosing an instalment plan as your method of payment, you agree to a non-refundable purchase in two or more instalments which will be taken from your credit card in accordance with these terms and conditions. You will only receive the ticket(s) for products purchased by email (from 1 July for the 2024 festival) if all payments have been made in accordance with the payment plan.
IMPORTANT: Paylogic acts solely as a technical service provider for the organiser. This agreement, for the purchase of tickets or related products by payment in instalments, will be entered into between you (as the buyer) and the organiser of the event (the seller).
Instalment plan and payments
By choosing to use the instalment plan when placing your order, you authorise Paylogic to debit the amount of the first instalment from your credit card in accordance with your payment details. All subsequent payments will then be taken from the same credit card. The amount per instalment, the number of instalments and the instalment periods may vary by event and/or by organiser and will be clearly indicated to you at the time of your purchase.
Paylogic will notify you when instalments have been paid in full or when you are in default on one or more instalments, asking you to fulfil your payment obligation within a given period. If you fail to pay on time, Paylogic reserves the right to cancel your purchase on behalf of the Organiser without any refund.
Cancellations and refunds
By choosing the instalment plan as your payment method, you unconditionally agree to pay all instalment amounts in accordance with the instalment plan.
If a payment is not received (on time) by Paylogic, because your account does not contain sufficient funds or your payment details are incorrect, Paylogic will notify you of the missing payments, after which these payments must be transferred to Paylogic within 5 working days of the notification.
If you do not pay (on time), you forfeit your right to receive a ticket or related product, and Paylogic is then entitled to cancel your order. You will not receive a refund for payments already made. The amounts paid will be retained by Paylogic/Organiser to cover the processing and administration costs associated with your purchase and the fact that the Organiser may not be able to resell the product.
Under no circumstances will your tickets give you access to a reserved place on the festival site or on the campsites. All tickets must be exchanged for a wristband at the festival entrance. Any forgeries of tickets or wristbands will result in criminal prosecution.
No tickets and/or wristbands will be refunded or replaced.
Only the first person to arrive with the original festival ticket will be able to enter the event or campsite. This person must prove that their identity is the same as that shown on the ticket. It is therefore vital that you make sure that nobody can copy your festival ticket.
Changes to the programme do not entitle the ticketholder to a full or partial refund for the festival ticket. The organiser will not be held liable in the event of force majeure.
By purchasing a festival ticket, you specifically agree to be bound, as a visitor, by our general terms and conditions for the event and our general terms and conditions of sale. Any breach of these rules will be punished. Dour Music Festival reserves the right to refuse entry to the site to anyone if there are sufficient grounds for doing so and to take any legal measures necessary if applicable.
